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Closing Date: 28 July, 2024

Receptionist/General Administrator (Sandwell)

Reference Number: 1479

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Receptionist/General Administrator                                             

Salary: £21,210 – £26,936 (depending on experience)

Roles available: 2

Hours: 35 per week (Monday to Friday)

Location: Sandwell

Contract:  Permanent

Ref: 1479

An exciting opportunity has arisen within Cranstoun for 2 Receptionists/General Administrators as part of the Sandwell Service.

These are important roles who will make a real difference in supporting the service to be as good as it can be. The post holder will look forward to a challenging, dynamic, and rewarding work environment, in which finding a balance between team working and using initiative is important. The ability to develop good working relationships is essential.  The Receptionist/General Administrator is responsible for providing full front of house service to anyone visiting our service team as well as providing effective administration support to teams and colleagues across Sandwell so the organisation can work well and do well.

As part of an integrated admin team, you will need to be a team player as well as being able to work on your own initiative. You will need excellent communication skills as you will be providing a welcoming and informative front of house and telephone service to all our customers.  The role will also include the administration support for general administrative tasks as well as supporting and coaching colleagues across our services with IT and administration queries.

You will need to have good written and computing skills and be able to work confidently with all Microsoft programs and a case management system. You will also need to have excellent communication skills and the ability to work to strict deadlines. We need someone who is organised and efficient to ensure the day-to-day workload is managed effectively. You will also need to be flexible and creative, with the ability to transfer your skills from one area of expertise to another.

Above all, you will be interested in becoming part of a diverse and energetic environment and welcome the opportunity to tackle challenges, look for solutions and ultimately work in a sector that positively impacts on people’s lives. As first point of contact either by phone or in person, you will be expected to deal with our service users in a non-judgmental, open and honest manner, making them feel comfortable and welcome when using our service.

We are looking to appoint to this role as soon as possible.

Core service hours are Mon – Fri 9 – 5 but there will be a requirement of some out of hour cover including some evening cover 5-7pm Wednesday.

Interviews will consist of scenario questions and formal interview panel.

Please note we are unable to accept CVs

We are an inclusive employer and welcome applications from all sections of the community.

Closing date: Sunday 28th July 2024

Interview date:  To be confirmed

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