Tickets & information about the Social Justice Conference – 18-20 September 2024 – are now live

Housing & Homelessness

Birmingham, Floating Support

Cranstoun provides community-based floating support to Birmingham residents at risk of homelessness, assisting them with housing and social-related issues.

If you are homeless or at risk of homelessness within the next 56 days, please contact Birmingham City Council homeless Options Centre on 0121 303 7410 press option 3.

Their phone lines are open Monday-Friday 9am-4:30pm.

Should you require emergency accommodation, and it is after normal office hours, please contact the Out of Hours Duty Team on 0121 303 2296 (over 18s only)

About Birmingham, Floating Support

The Birmingham Floating Support services are available to people at risk of homelessness, including single adults, childless couples, families, those who are struggling with their mental health. The service is available for female, male and non-binary people who are victims of domestic abuse and LGBTQ+ people.

Referrals can be made via:

  • Birmingham City Council
  • Key statutory providers such as health providers
  • Key service providers
  • Singles and couples (25+) Housing and Wellbeing Hub
  • Domestic Abuse Advice, Safety and Support Hub
  • Households Housing and Wellbeing Hub
  • Commissioned supported accommodation providers (as part of onward pathway planning)
  • Commissioned emergency accommodation providers (as part of their onward pathway planning)
  • Birmingham City Council Vulnerable Adults Team and Housing Options Service
  • Street Outreach Services
  • Lead Worker Services
  • Following the principles of a ‘no wrong door approach’.

 Services include:

  • Assessments, information and advice
  • Housing advice, liaison and referral
  • Community outreach
  • Welfare benefits, debt relief and payment planning adviceAccess to Education, Training and Employment (ETE) Services via our PURE provision
  • Connection to community resources including social activities
  • Flexible person-centred support and settlement assistance to identified service users
  • Support to improve health and wellbeing
  • Assistance to gain access to appropriate services
  • Life skill development and goal setting to pursue aspirations
  • Flexible support at times and venues which suit the service use

We are also delivering the council’s Domestic Abuse Housing Solutions service, supporting all survivors of domestic abuse. Cranstoun’s team of specialist workers provide advice and support for people considering their options in fleeing domestic abuse, ensuring that their current home is safe, ensuring people know their rights and helping find alternative accommodation if appropriate.  Our aim is to prevent or relieve homelessness. There is a women’s-only space at this service.

If you would like to send a referral, have any questions, or would like to know more about how we can help, please contact us at or 0121 633 1750.

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Birmingham, Floating Support

Birmingham, Floating Support

Cranstoun Birmingham
Ashted Lock,
Dartmouth Middleway,
Ashted Lock Way,
Birmingham B7 4AZ

Available Monday to Friday, 9am to 5pm at your home or in a community location. (Excludes Bank Holidays).

0121 633 1750

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