Our Housing Support Lead Worker Services provide housing-related support for single adults and couples in childless households in Birmingham. We support people to prevent the loss of their accommodation if it is at risk, or to help them find/settle into suitable alternative accommodation. 

We also work alongside key partners to help address other social related issues, such as benefit/welfare reform processes, helping to maximise citizen’s incomes, signposting to relevant primary and secondary health care services, supporting people to integrate into local communities and more.

How we can help

Our support is free, confidential and community based. Our Lead Workers bring their support to wherever it is needed, and to where citizens feel most comfortable. We holistically assess the citizen’s needs, help manage risks posed to citizens and their loved ones, and co-create a plan of support with them and their support network, delivered for up to 12 months. 

Our interventions are practical and personalised, with progress towards achieving each goal set monitored and reviewed throughout the support journey. 

Eligibility criteria

Our Lead Worker Service supports: 

• Birmingham residents aged 25 years and over, either a single adult or a childless couple 
• Living in precarious housing but not statutorily homeless as defined by the Homeless Reduction Act 
• Have a local connection to Birmingham as defined by the Housing Act 1996

And 

• Are experiencing or have experienced 2 or more of the following; substance use, poor mental health, repeat homelessness, offending behaviour, serial exclusion from mainstream services 

Partners

• Birmingham City Council, including their Housing Options/Homeless prevention services
• Key statutory providers such as primary and secondary healthcare services, Community Mental Health Teams, and substance misuse services
• Healthcare service providers
• Social Care and Health service providers
• Citizens Advice Midlands Mercia’s Community Housing Advice (GAIN) service
• Commissioned supported accommodation providers including Trident Reach, YMCA and Sanctuary Housing
• Other supported and emergency accommodation providers
• Street Outreach services

Our partners are committed to working proactively to reduce barriers to service access and will work flexibly, employing different engagement approaches.