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Housing & Homelessness

Housing Support for Vulnerable Adults Service

This service is for Birmingham citizens over the age of 25, and accepts professional referrals only.

If you are a citizen experiencing homelessness, or are at risk homelessness in the next 56 days, contact Birmingham City Council’s Homeless Options Centre on 0121 303 7410.

Should you require emergency accommodation outside of office hours, please contact BCC’s Out of Hours Duty Team on 0121 303 2296.

Our Housing Support Lead Worker Services provide housing-related support for single adults and couples in childless households in Birmingham. We support people to prevent the loss of their accommodation if it is at risk, or to to help them find/settle into suitable alternative accommodation.

We also work alongside key partners to help address other social related issues, such as benefit/welfare reform processes, helping to maximise people’s incomes, signposting to relevant primary and secondary health care services and more.

How we can help

Our support is free, confidential and 100% community based. Our lead workers bring their services to wherever they are needed, and to where our service users feel most comfortable. We holistically assess people’s needs, help manage risks posed to people and their loved ones, and co-create a plan of support with them and their support network, delivered for up to 12 months.

Our interventions are practical and personalised, with progress towards achieving each goal set monitored and reviewed throughout the support journey.

Eligibility criteria

Our Lead Worker Service supports:

  • Birmingham residents aged 25 years and over, either a single adult or a childless couple
  • Living in precarious housing but not statutorily homeless as defined by the Homeless Reduction Act
  • Have a local connection to Birmingham as defined by the Housing Act 1996


  • Birmingham City Council, including their Housing Options/Homeless prevention services
  • Key statutory providers such as primary and secondary health services, Birmingham CMHTs and substance misuse services
  • BCC child and adult safeguarding teams
  • SIFA Adults Support Hub (ASH)
  • Commissioned supported accommodation providers including Trident Reach, Salvation Army and Sanctuary Housing
  • Other supported and emergency accommodation providers
  • RSLs and HMO providers
  • Trident Reach’s Street Outreach Services
  • No Wrong Door network providers

Our partners are committed to working proactively to reduce barriers to service access and will work flexibly, employing different engagement approaches.

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Cranstoun Lead Worker Services

Cranstoun Lead Worker Services

Ashted Lock
Dartmouth Middleway
Birmingham B7 4AZ

Available Monday to Friday, 9am to 5pm. 0121 633 1750

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