Posted on: 3 May, 2019
We carried out our annual service user survey across Cranstoun Group services from December 2018 to February 2019. The survey was open to all service users in any type of treatment, from drop-in attendees to service users in long-term structured treatment.
We received 1348 responses across 15 services, including seven adult community substance misuse services, four young peoples’ community substance misuse services, one residential service, one supported housing service, one family and carers service and one family and carers team.
Here are a few of the key results:
In response to the survey, we also received some fantastic feedback from our service users:
All I wish to say is please keep going, as there are so many others needing help out there. I’ve still got a long way to go as well – it’s a life saver. Good luck to all the staff and the organisation. We need you.
– East Sussex FACT
Just a big thank you!! West Hill has given me back safety and security, plus my independence. I’m looking forward to working on my problems positively and overcoming them, and becoming a clean and well-balanced working member of society!
– West Hill & Ritherdon Road
Thank you so much. You’re all very professional, understanding, knowledgeable and emphathetic. An amazing service.
– Pavilions FACT
I feel very grateful to have had this opportunity for change. Thank you for being in my life.
– Inspire Sutton
Thank you for saving my life and for the love that I feel coming here, which is very important when you’re lonely.
– Swanswell West Berkshire
Click here to read the full service user survey report.