Posted on: 29 October, 2018
We’re delighted to announce our residential detox service City Roads has received an overall ‘Good’ CQC rating.
Following an unannounced inspection, during which the CQC assessed the physical environment, spoke to service users and staff, looked at records, policies and procedures, and observed a service user group meeting and the admission of a client, City Roads has been rated ‘Good’ across all areas.
Our people are at the heart of what we do, so we are particularly pleased that the CQC highlighted the care, compassion and skills of our staff, and found service users to be extremely positive about the care and treatment they received at City Roads.
Jason Warriner, Cranstoun’s Director of Care, Quality and Governance, said, “We are pleased that the CQC report highlights our commitment to providing high quality and safe services. The ratings we received across all areas show how we respond to the individual needs of our clients and help them to make positive changes to their lives.”