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Resilience rated ‘Good’ in latest CQC report

Posted on: 19 August, 2019

We’re delighted to announce Resilience, our substance misuse service in Windsor and Maidenhead, has received an overall ‘Good’ CQC rating.

The CQC inspection team carried out a thorough assessment of several aspects of the service, including looking at the quality of the environment, speaking to service users, staff, volunteers and commissioners, looking at records, policies and procedures, and attending a group therapy session.

Our people are at the heart of what we do, so we are particularly pleased about the following feedback:

We spoke with five clients during our inspection. All spoke highly of the service and praised the support they received from staff. Clients felt that staff treated them with kindness, dignity and respect. They told us that staff were non-judgemental and that this encouraged them to be open and honest with staff and that they felt they could trust them. Clients we spoke with all attended groups at the service, which they unanimously agreed had a positive impact on their lives and helped aid their recovery. Clients told us they met with their key workers frequently and that they felt involved in their care planning.

Geena Virdi, service manager at Resilience, said, “The CQC report has been a delight for myself and my team at Resilience. We are all proud of the service that we deliver and this report reinforces the hard work, determination and responsive attitude of our service and organisation. It was humbling to read how supported and safe our service users feel when accessing the support we offer, as well as the healthy workplace culture within our team. Will continue this hard work and strive to develop our service moving forward. I’d like to say a big thank you to the Resilience team for working as hard as they do on a daily basis and making positive changes in the lives of our service users.”


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