We’re delighted to announce Pavilions, our substance misuse service in Brighton, has received an overall ‘Good’ CQC rating.
The CQC inspection team carried out a thorough assessment of several aspects of the service, including looking at the quality of the physical environment, speaking to service users and staff, looking at records, policies and procedures, and observing a group therapy session.
Our people are at the heart of what we do, so we are particularly pleased about the following feedback:
Staff demonstrated a kind, compassionate approach during their interactions with clients. They treated clients with dignity and respect. Staff consistently spoke with and about clients in a sensitive, caring and professional manner. We saw staff interacting positively with clients, appearing to be responsive and respectful. Staff demonstrated a genuine interest in client wellbeing and understood the needs of each client.
Clients we spoke with praised staff for their care, professionalism and non-judgemental attitude. All clients that we spoke with were complimentary about the staff and overwhelmingly positive about the service. Clients were involved in making decisions about their care.
Hélène Begg, City Manager for Pavilions, said, “I’m delighted that our staff were complimented in our CQC report and that our innovative solutions to working with rough sleepers and increasing employment opportunities for clients have all been noted in the report. We will continue to work on developing our practice following the inspection and will work towards an ‘Outstanding’ rating for their next visit.”