It’s great that you have decided to access support with Here4YOUth. We are a substance use and wellbeing service for young people offering support based on your own individual aims and goals. We offer a range of interventions designed to help you improve your wellbeing, reduce any alcohol or drug related harm and achieve any positive change. Your worker will be able to discuss these with you and create an individual plan.

We want to provide you with all of the information you need to make your journey with us as smooth as possible.

How to contact Us:

Your worker may have been in touch, if they have you may already know their mobile number, you can use this to text, WhatsApp or call during their normal working hours.  It’s important to know that these numbers are not monitored outside of working hours.

Here are the contact details for your local team. Emails are monitored regularly however it may take a day or two for us to respond to your message.

Routes Dudley                            routesdudley@cranstoun.org.uk           01384 880687

What can I expect from Here4YOUth?

At Here4YOUth we will contact you as soon as we can after receiving a referral to arrange an appointment.  In some cases, you can book your own appointment, and this may be your first contact with us.

We will arrange to speak to you either on the telephone or in person to discuss what support you would like and to figure out a plan of how we will work together.  Together we will figure out how often and for how long we will see you, we will talk to you about anyone else you might be working with and how we can include your family if you want us to.

We will ask you to score how you’re feeling about things regularly and this helps us to recognise when things are improving, so that we can review how the support is going and plan together for when you are ready to leave Here4YOUth.

Whilst you are working with Here4YOUth, we will regularly ask for your opinion and include you in decisions made about your care and the service we offer.

What do we do with your information:

Click here to see our privacy policy.

How do I give feedback on the service I have received?

We love hearing feedback about the service that you have received and how it has helped you. We are also aware there might be areas that have not worked so well that we can improve. Either way, this information helps shape the service to make us better. Speak to your Here4YOUth worker about completing a feedback survey.

What if I want to make a complaint?

At Here4YOUth we strive to provide you with the best possible service, but we know sometimes things may not go to plan.  If this is the case we would like to hear from you so we can improve our service.  If you would like to make a complaint, please contact your local Here4YOUth service to request the complaints procedure.

We are Here4YOUth and strive to empower you to empower change.

Helplines

Here are some national helplines and information on what to do in an emergency.

Mind

The mental health charity ‘Mind’, has information on ways to cope when you are going through a difficult time. This includes relaxation techniques and calming exercises to help you get through the following hours.

Kooth

Kooth.com is a free, confidential, safe & anonymous way for young people aged 11-26 to access support from a team of qualified and experienced counsellors and support workers. KOOTH is accredited by British Association of psychotherapy and counselling.

YoungMinds

Young minds is a mental health charity fighting for children and young people’s mental health. They provide guidance and advice if you feel you are struggling with your mental health.

Parental helpline – 0808 802 5544

Shout

Shout provides free, confidential, 24/7 text message support in the UK for anyone who is struggling with their mental health and going through a crisis.

Text 85258. This service is free on all major mobile networks.

The Mix

The Mix is a leading UK charity offering a range of services to young people. They offer support with mental health, homelessness, finance, substance misuse and much more! The Mix also offer a crisis support text messaging service. Text THEMIX 85258.

NHS Talking Therapies

NHS Talking Therapies – you can refer yourself to a psychological therapies service IAPT (Improving Access to Psychological Therapies) who can support you with mental health problems such as anxiety, stress, depression, phobias, Post Traumatic Stress Disorder (PTSD), Irritable Bowel Syndrome (IBS) and much more.

Childline

Childline is a service for young people under 19. They offer confidential mental health support by telephone, email or online chat. Their free 24 helpline is 0800 1111. Sign up to make an account on their website to be able to chat with a qualified counsellor.

Student Minds

Student Minds is a UK student mental health charity. They offer support with your mental health, studies, finance problems and personal relationships. You can get access to 24 hour support through their website.

In an emergency

CALL 999 or go to A&E if: someone’s life is in danger or at risk, for example if they have seriously hurt themselves or have taken an overdose or if you do not feel you can keep yourself or someone else safe. A mental health emergency should be taken as seriously as a physical emergency. You will not be wasting anyone’s time. Call 999!